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Frequently Asked Questions
What is your shipping policy?
Worldwide shipping! A detailed shipping faq can be found here (https://www.asfprints.com/shipping-and-returns) as they are my print collaborator. Be aware that customers outside of the USA will be responsible for any duties or taxes required at the border.
What is your return policy?
A no charge replacement or refund is provided for any quality or damage issues.The artwork / order may need to be returned. A refund is not available for simply disliking the artwork or changing one's mind. A refund or a no charge replacement is provided for any orders damaged in shipping. A replacement print can only be issued once clear pictures of the damaged print and the packaging in which it arrived is provided. If the package arrived with visible external damage, please include clear images of all damage to the packaging along with images of any damage to the print or prints. For a refund or replacement, please contact "info @ anneliemckenzie . art" (no spaces).
Do you sell originals?
Yes, you can email me at "info @ anneliemckenzie . art" (no spaces) if interested in collecting an original piece. Also, if you see work in a show, you can contact the gallery for purchasing.
What if I'm interested in a piece not shown on this website?
Email me!
How can I keep up with your new work?
☆ Please sign up to be on my email list!
Trusted Art Seller
This presence of this badge signifies that this business has officially registered with the Art Storefronts Organization and has an established track record of selling art.
It also means that buyers can trust that they are buying from a legitimate business. Art sellers that conduct fraudulent activity or that receive numerous complaints from buyers will have this badge revoked. If you would like to file a complaint about this seller, please do so here.
Verified Returns & Exchanges
The Art Storefronts Organization has verified that this business has provided a returns & exchanges policy for all art purchases.
Description of Policy from Merchant:
A no charge replacement or refund is provided for any quality or damage issues.The artwork/order may need to be returned. A refund is not available for simply disliking the artwork or changing one's mind. A refund or a no charge replacement is provided for any orders damaged in shipping. A replacement print can only be issued once clear pictures of the damaged print and the packaging in which it arrived is provided. If the package arrived with visible external damage, please include clear images of all damage to the packaging along with images of any damage to the print or prints. For a refund or replacement, please contact "info @ anneliemckenzie . art" (no spaces).
Verified Archival Materials Used
The Art Storefronts Organization has verified that this Art Seller has published information about the archival materials used to create their products in an effort to provide transparency to buyers.
Description from Merchant:
All materials used are stable: archival inks and high quality production processes are used on Canvas, Fine Art Papers, Photo Papers, Acrylic, Metal, and Wood prints.
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